Privacy Policy

Privacy Policy

Sorbus Vietnam Co., Ltd. (the “Company”) respects your privacy concerns. This Privacy Policy outlines the types of personal information we collect about individuals through our website and mobile application (collectively, the “Services”), how we use this information, with whom we may share it, and the choices available regarding our use of your data. It also describes the measures we take to protect personal information, how long we retain it, and how individuals can contact us regarding our security practices and exercise their rights.

Information We Collect

When you use the Services, you may provide personal information to us in various ways. Categories of personal information we collect include:

• Contact Information (e.g., name, email address, shipping address and instructions, postal code, phone number, personal ID)

• Login Information for account creation (e.g., email address and password)

• Public Social Media Profile Data, if you sign in via a social media account

• User-Provided Profile Content on your public “My Page” (e.g., web address, username, photo, social media links, profile description)

• User-Generated Content such as product reviews, comments, questions, and answers

• Payment Information (e.g., name, billing address, account number, card details including card number, expiration date, and security code) processed by us or third parties like PayPal or Apple Pay, subject to their privacy policies

• Bank Account and Tax Information associated with any reward programs

• Order History, including products viewed or purchased on the Services

• Contest, Promotion, and Survey Information

• Social Media Information such as media, content, and data shared via third-party features (e.g., Facebook, Google, Instagram, LinkedIn, Pinterest, Twitter, YouTube)

• Other Personal Information you submit via “Contact Us” forms or customer support tools

• Country/Region and Language Preferences based on mobile device settings or IP address

• Technical and Device Data such as IP address, device type, operating system, and browser information

You are not required to provide this information; however, we may be unable to offer certain services or features without it.

How We Use Your Information

We use the information collected through our Services to:

1. Perform contractual obligations, including providing products/services and facilitating order processing, shipment, and customs through third-party providers.

2. Pursue legitimate business interests such as:

   • Setting up and managing your account

   • Communicating account or transaction information and feature updates

   • Handling product/service inquiries and order status notifications

   • Managing rewards and loyalty programs

   • Publishing and moderating your product reviews

   • Personalizing and improving your experience, such as recommendation features

   • Verifying your identity

   • Marketing our products, promotions, coupons, contests, and sweepstakes

   • Responding to your questions via chatbots or customer support

   • Operating and improving our business (new service development, operational and financial analysis, etc.)

   • Fraud prevention, legal compliance, and enforcement of our Terms of Use and Privacy Policy

   • Notifying you of amendments to this policy

3. If you opt-in, we may send newsletters, emails, SMS, push notifications, and in-app notifications about products, services, discounts, and special offers.

4. With your consent, we may use your email address for targeted advertising on Facebook, Google, Instagram, YouTube, Gmail, and related ad networks. You can opt out of such usage as described below.

We may merge your information collected across our website and mobile app, and use it in any manner disclosed at collection or with your consent.

Automatic Data Collection

We automatically collect information using cookies, Flash cookies, local storage, web beacons/pixels, JavaScript, device IDs, server logs, and other tracking technologies when you use our Services or open our emails. This data may include IP address, device and browser details, interaction data (e.g., pages visited, links clicked), referral sources, timestamps, and optionally precise geolocation via GPS, Bluetooth, or Wi‑Fi. Your device may prompt you before sharing precise location data.

Information Sharing

We do not disclose your personal information except as detailed in this Privacy Policy. We may share your data with:

• Our subsidiaries and affiliates

• Third-party service providers (e.g., website hosting, payment processing, order fulfillment, marketing, analytics, customer support, fraud prevention)—only as needed to perform services for us or as legally required

We may also disclose your information:

1. To comply with legal obligations, court orders, or government requests

2. In response to investigations of suspected or actual unlawful activity

3. To defend our legal rights, including in connection with litigation

4. In transactions such as mergers, acquisitions, restructurings, or asset sales

5. With your explicit consent

Third-Party Services

Our Services may link to or integrate with third-party websites, apps, or features (e.g., social media plugins). These services are governed by their own privacy policies and practices, over which we have no control or responsibility.

Protecting Your Personal Information

We maintain administrative, technical, and physical safeguards to protect personal information collected through the Services from damage, loss, alteration, unauthorized access, disclosure, or misuse.